Refund policy

In short

You have 14 days from delivery to return your order — no reason needed. Products must be unopened and sealed. You cover the return shipping (unless the item is defective or we made a mistake — then it's on us), and we refund you within 14 days of your return request.

This 14-day return window applies to all our customers. For consumers in the EU, it corresponds to your statutory right of withdrawal under EU law; for customers in Switzerland and Liechtenstein, we grant it voluntarily under the same conditions.

How to Return

  1. Contact us first within 14 days of receiving your order — email your order number to hello@kkumida.ch (CH/LI) or hello@kkumida.eu (EU). EU consumers may also use the model withdrawal form at the bottom of this page, but it is not obligatory.
  2. We will confirm your return by email with instructions and the correct return address. CH/LI returns go to our warehouse in St. Gallen; EU returns go to our EU returns center in Austria.
  3. Send the goods back within 14 days of your return request, with your order number inside or on the parcel.

Please never ship a return across the Swiss–EU border — it will get stuck in customs and cannot be processed. Always wait for our email with the correct return address.

If your order was delivered in several shipments, the 14-day period starts on the day you receive the last item.

Return Shipping Costs

  • Defective, damaged in transport, or wrong item delivered: we cover the return — you will receive a prepaid return label from us.
  • All other reasons (e.g. change of mind): you bear the direct cost of returning the goods. We provide a return label, in which case the actual label cost (communicated to you in advance) will be deducted from your refund.

Condition of Returned Items & Hygiene Exception

You may inspect the goods the way you would in a store — but for reasons of hygiene and product safety, returns are not possible for sealed cosmetic products once the seal has been broken. Opened, tested or unsealed products cannot be returned, except in cases of defect or wrong delivery.

  • Items should be unused, with the seal and original packaging intact.
  • Opened single-use items (sheet masks, ampoules, samples/minis) cannot be returned for hygiene reasons unless defective.
  • If returned goods show handling beyond what is necessary to establish their nature and characteristics, we may deduct an amount corresponding to the diminished value.
  • Free gifts (gift with purchase) must be included with the return; otherwise their value may be deducted from the refund.
  • Bundles and sets are refundable only when returned as a complete set.
  • Gift cards, custom/personalized items and hazardous materials (e.g. highly flammable aerosols) are excluded from return.
  • Allergic reactions or intolerances are not considered a product defect; please perform a patch test before first use.

Defective, Damaged or Wrong Items

Please inspect your order upon receipt and contact us within 48 hours with photos or video so we can make it right quickly — see also our Shipping Policy. Minor creasing or cosmetic marks on the outer retail packaging caused by transit do not constitute product damage. Your statutory warranty rights remain unaffected.

Refunds

Once we have received your return request, we will issue your refund within 14 days to the original payment method, free of charge. We may withhold the refund until we have received the goods back or you have provided proof of return, whichever comes first. For EU orders, the refund also includes the original standard delivery cost, as required by EU law (if you chose a more expensive delivery option, we refund up to the cost of our cheapest standard delivery). Please allow a few additional days for your bank or card provider to post the amount.

Exchanges

The fastest way to exchange is to return the item you have and place a new order for the item you want once your return is accepted.

Legal Guarantee

Independently of this policy, your statutory warranty rights apply: if a product is defective or not as described, you are entitled to the statutory remedies (repair, replacement, price reduction or refund) — for EU consumers, for a period of two years from delivery under EU law. Nothing in this policy limits those rights.

Questions

Contact us anytime — hello@kkumida.ch (CH/LI) or hello@kkumida.eu (EU). We're happy to help.

Model Withdrawal Form (EU consumers)

Complete and return this form only if you wish to withdraw from the contract.

To: hello@kkumida.eu

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

— Ordered on (*) / received on (*):

— Order number:

— Name of consumer(s):

— Address of consumer(s):

— Signature of consumer(s) (only if this form is notified on paper):

— Date:

(*) Delete as appropriate.