Pick a topic below. If your question isn't here, write to us. A real person answers.
Orders to Switzerland & Liechtenstein ship from our Swiss warehouse. Orders to the EU ship from our EU warehouse in Austria.
| Region | Countries | Shipping | Free from | Delivery |
|---|---|---|---|---|
| Switzerland & Liechtenstein | Switzerland, Liechtenstein | CHF 6.99 | CHF 50 | 2–3 working days |
| EU Central | Austria, Czechia, Germany, Hungary, Italy, Poland, Slovakia, Slovenia | €3.99 | €40 | 3–4 working days |
| EU West & North | Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Portugal, Romania, Spain*, Sweden | €4.99 | €60 | 3–5 working days |
| Cyprus & Malta | Cyprus, Malta | €9.99 | €110 | 4–7 working days |
* Spain excluding the Canary Islands, Ceuta and Melilla.
Free shipping is based on your order value after discounts. Every parcel is tracked.
Orders placed on working days are handed to the carrier within 24 hours. Delivery times by region are in the table above.
No. Your order ships from within your own region, so it never crosses a customs border. The price you see at checkout is the final price, VAT included.
We dispatch quickly, so write to us right away: hello@kkumida.ch (CH/LI) or hello@kkumida.eu (EU).
If your parcel hasn't left the warehouse, we can usually change the address or cancel. Once it has shipped, you can still return it. See Returns & exchanges.
You'll get a tracking link by email the moment your parcel ships. It's also under your account, in Orders. Nothing in your inbox? Check spam first.
Three quick checks solve most cases:
Still nothing after 24 hours? Email your order number to hello@kkumida.ch (CH/LI) or hello@kkumida.eu (EU) and we'll open an investigation with the carrier.
Contact us within 48 hours of delivery with your order number and photos: hello@kkumida.ch (CH/LI) or hello@kkumida.eu (EU). Please keep the packaging until it's resolved. We'll make it right quickly.
You have 14 days from delivery to return your order, no reason needed. Items must be unopened with the seal intact.
Always email us first, and we'll confirm the correct return address: CH/LI returns stay in Switzerland, EU returns stay in the EU. Never ship a return across the border, it will get stuck in customs.
The sealed rule doesn't apply here. Email us within 48 hours with your order number and a photo, and we'll find the best solution for you, whether that's a replacement or a refund.
The fastest way: return the sealed item and place a new order for the one you want. Not sure what to pick instead? Email us before ordering and we'll help you choose.
Within 14 days of your return request, to your original payment method. Your bank may need a few extra days to show it.
Every single one. We source only through official brand channels and authorised distributors, and everything is compliant with EU and Swiss cosmetics regulations.
We analyse the full ingredient list of every product we stock, and each product earns the badges it deserves. Six badges, no more:
You'll see them on every product page. No product carries a badge it hasn't earned. Read the full story behind the Six →
On every product page, in the Ingredients tab. The complete list, exactly as the brand publishes it.
Cruelty-free: all of it. It's not a range we offer, it's the whole shop.
Vegan: look for the badge. Some formulas contain honey, beeswax or lanolin. Products without any animal-derived ingredients carry the Vegan badge.
Start with the Fragrance-free and Alcohol-free badges, then look for Dermatologically tested.
Sensitivity is personal, so patch test anything new: a little on the inner forearm, wait 24 hours. Unsure? Email us and we'll go through it with you.
Look for the Pregnancy-friendly badge. We screen each formula against ingredients commonly advised against during pregnancy and only badge what passes.
The badge makes shopping easier, but it isn't medical advice. Please check with your doctor or midwife before adding anything new.
Three easy ways:
Thinnest to thickest: cleanser → toner → essence or serum → eye cream → moisturiser → SPF in the morning.
At night, swap SPF for a richer cream or sleeping mask. Each product page also tells you exactly where that product goes in your routine.
Tight or stinging skin means you've overdone it. Pause the exfoliants and keep it simple until it settles.
Not in the same routine. Give them separate nights with a recovery night in between, and wear SPF every morning, since both make skin more sun-sensitive.
Unsure how to fit your products together? Email us your routine and we'll map it out.
Everywhere: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay.
Local favourites: TWINT (Switzerland), iDEAL (Netherlands), Bancontact (Belgium).
Every payment is encrypted. We never see or store your card details.
Yes, the KKUMIDA Glow Gift Card. It arrives by email and lets them pick what their own skin actually wants.
One code per order, so use whichever saves you more. How points work is in the Rewards programme.
Paper, all the way through:
No plastic fillers, no bubble wrap. The whole parcel goes into your paper recycling in one piece.
Always, we can't help ourselves. Every order leaves with a few surprises tucked in.
Want more? Subscribe to the newsletter and follow us on Instagram @kkumida_official. That's where we hand out exclusive samples and little gifts to our community.
Email us. It's the fastest way, and it reaches the same small team that packs your order:
During service hours, Mon–Fri 09:00–17:00 (CET), we usually reply right away, and always as fast as we can. Messages outside these hours get answered first thing the next working day.
Include your order number and we'll skip straight to solving it. Email us at hello@kkumida.ch (CH/LI) or hello@kkumida.eu (EU).
Not yet, but a European flagship is in the works. A place to feel the textures, smell the essences and get a routine built for you in person.
Newsletter subscribers hear it first, so join us and stay tuned. 💌
Ask us anything: your skin, your order, your routine. A real person writes back, fast.